Our clients are changing their industries.
In finance, property, publishing, medicine, we are making the products that underpin these changes.
We can help these people because we also choose to do things differently. We’re writing about how we think people should work.
J&J: a soapbox
We believe we have a responsibility to improve the world and the way people work and live. For J&J, this means figuring out how:
- our tools can better reflect the way brains work
- structures (eg. businesses, societies) can better reflect the attitudes of the people inside them
- to be judged on your output rather than your input
- to free people from tasks better achieved by machines
- groups of people can work together effectively and with other groups
We continue to add to a collection of essays on these subjects; these are the excerpts, the essays are on the howtowork blog.
We build online products
A product is something you can touch. Products are designed to make a company money and bring pleasure to its customers.
Companies of any size can benefit from approaching their online projects as online products. The examples on the right might inspire you to get in touch and find out how we can help.
how-we-work
In which the author requests project managers and contractors to quantify their contribution to a project, and not lazily add markup on top of everyone else.
My Dad has run a building company as long I have been alive. The general principle for coming up with a quote for a building job is very simple. Look at a house extension for example. You look in your Rolodex (assuming it’s the 80’s) for a bunch of subcontractors with the specialist skills you need, in this case probably joinery, plumbing, painting & decorating, quantity surveying (predicting the number of bricks you’ll need), brick-laying, electrics, and maybe gas. You ask them all to send you quotes for how much the job will cost; they do so, and most of the time you pick the cheapest one. All the subcontractor costs get added together, you pop a healthy margin of, say, 10-15% on top, and you send that as a quote to the client. It is likely that you will be one of several contractors sending quotes to the client, and it is likely that the client will also be picking the cheapest one – you have to be careful with that 10-15%…
Read the rest of this essay at HowToWork.withjandj.com

how-we-work
In which the author appreciates the difference between web content and the document and, in so doing, finds modern collaboration systems unusable.
I’ve been interested in collaboration systems for a long time. As in, the software that companies deploy to make their employees work more effectively together. I’ve tried lots of them – Basecamp and Sharepoint are pretty representative of the model: have a bit of task list, a bit of calendar, a bit of wiki, give everyone an account, split the content into projects, and away you go. There have been many, many copycats in this field, but the systems all seem to revolve around this mix of tasks, dates and documents…
Read the rest of this essay at HowToWork.withjandj.com